Refund, Return & Replacement Policy
Last updated: 25 Sep 2025
At Little Step Education, we value your trust and want you to have a smooth shopping experience. Please read our policy carefully before placing an order.
🔄 General Return Policy
You may request a return or exchange within 48 hours of delivery if you have received defective, damaged, or misprinted books/items.
The request will be accepted only after our team verifies the issue.
Products must be unused, in original packaging, and in the same condition as delivered.
📹 Mandatory Unboxing Video
To ensure transparency and fairness, a complete unboxing video is mandatory for all return/replacement requests.
Guidelines for the unboxing video:
Record the video without cuts or pauses.
Show the sealed packet/box from all sides before opening.
Display all items clearly in the video and count the books/products as you show them.
The video helps us confirm the condition and quantity of items received.
(We trust our customers, but this process protects everyone, as unfortunately some people misuse return policies.)
💰 Refunds
Refunds are processed only for eligible cancellations (see below).
Approved refunds will be credited back to your original payment method within 7–10 business days.
Shipping charges are non-refundable, except in cases where the error is on our part (defective, damaged, or incorrect item).
For non-customized items, refunds may be issued after return verification.
For customized products, refunds are not available (see below).
🚚 Return Shipping
Customers are responsible for return shipping costs.
If the return is due to a defective, damaged, or incorrect product, Little Step Education will cover return shipping.
🚫 Non-Returnable Items
The following cannot be returned or refunded:
Gift cards
Downloadable digital products
Personal care or intimate items (for hygiene reasons)
Sale/Clearance items marked as “Final Sale”
🔄 Exchanges
You may request an exchange for a different size, color, or product, subject to stock availability.
Exchanges are processed only after the returned product is received and verified.
🎨 Refund & Replacement Policy (Customized Items)
No Refunds: All customized/made-to-order products are non-refundable.
Replacement Only: Replacements are allowed only if the product is defective, misprinted, or damaged.
Eligibility:
Must be reported within 48 hours of delivery with a clear unboxing video and photos.
Product must be unused and in original packaging.
Process: Once verified, we will arrange a free replacement at no extra cost.
❌ Cancellation Policy
Orders can be cancelled within 24 hours of placement.
After 24 hours, no cancellation requests will be accepted.
For cancelled orders (within the allowed time), refunds will be issued to your original payment method.
📬 Contact Us
For queries, complaints, or feedback:
📞 Call/WhatsApp: +91 88823 36606
📧 Email: support@littlestep.in